At Azika, every piece is prepared with care. Please read the information below before placing your order.

Delivery Times

Standard Orders
Orders without personalisation are prepared and dispatched within 3–4 business days.

Personalised Orders
Personalised pieces are made to order and require 1–2 weeks for preparation before dispatch.

Please note that these timeframes refer to order preparation and do not include shipping time. Delivery times after dispatch depend on your destination and chosen courier.

During busy periods, launches, pop-ups and special collections, preparation times may be slightly longer.

Personalised Orders

Personalised pieces are created specifically for you and cannot be resold.

For this reason, all personalised items are final sale and cannot be returned or exchanged.

Please carefully check your personalisation details before completing your order. Once your personalised order has entered production, we cannot guarantee that changes or cancellations will be possible.

Our personalisation options are limited to 5 characters and up to 3 emojis, where applicable.

Rhinestone Pieces

Our rhinestone pieces are hand-finished, with each rhinestone carefully applied individually.

Because they are delicately applied by hand, individual rhinestones may loosen or fall over time with regular wear. This is a natural characteristic of the handmade process and is not considered a manufacturing defect.

To help preserve your piece, we recommend:

• Avoiding direct contact with water
• Avoiding perfume, hairspray and other products directly on the rhinestones
• Avoiding excessive friction or pulling
• Handling the piece gently when putting it on or removing it
• Storing it separately to prevent contact with other accessories

Please note that rhinestone loss does not qualify a personalised item for a return or exchange.

Returns & Exchanges

Personalised items are final sale and cannot be returned or exchanged.

For non-personalised items, returns and exchanges are subject to our standard return policy. Items must be returned in their original condition and within the applicable return period.

If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue. Our team will review your request and assist you accordingly.

Shipping Information

Please make sure your shipping address and phone number are correct before completing your order. Once an order has been dispatched, we may not be able to make changes to the delivery address.

For international orders, any customs duties, import taxes or additional charges imposed by the destination country are the responsibility of the customer.

Frequently Asked Questions

How long does a standard order take to prepare?
Standard orders are prepared and dispatched within 3–4 business days.

How long does a personalised order take?
Personalised orders require 1–2 weeks for preparation before dispatch.

Can I return a personalised item?
No. All personalised items are final sale and cannot be returned or exchanged.

Can rhinestones fall off?
Yes. As our rhinestones are individually applied by hand, occasional rhinestone loss can occur with regular wear. This is a characteristic of the handmade process.

Can I change my personalisation after placing my order?
Please contact us as soon as possible. If production has not started, we will do our best to accommodate your request, but changes cannot be guaranteed.

What if my order arrives damaged or I receive the wrong item?
Contact us within 48 hours of delivery with your order number and clear photos or videos of the issue, and our team will assist you.